Craig's Blog

Fixed An ActiveSync Issue

I recently started using a Treo 700W Smartphone. I absolutely love it and would recommend it to anyone who's used a PocketPC device in the past.

I'm not sure where the blame goes (ActiveSync 4.1 or the Outlook database on my laptop), but I suddenly started getting errors when attempting to sync an appointment created on the mobile device. Tasks created on the device would sync just fine, as would appointments created on my laptop.

The error message was about as helpful as most Microsoft error messages (ok, probably as helpful as almost any software error message): a dialog would appear stating that appointments couldn't be synced, listing the "offending" appointments, and at the bottom was the message "Support Code:1."

I searched and searched Google and Google Groups and didn't find much. The only resolution I found posted involved creating an entirely new Windows login, connecting to Exchange Server, etc. Well, I don't use Exchange Server so that didn't help me.

I went through deleting and re-establishing the partnership between my laptop and the device, no help. I wasn't going to reinstall everything (there were posts that indicated this didn't help anyway).

I finally found some other unrelated postings that mentioned using an Office utility named scanpst.exe to scan and repair the Outlook .pst file. I ran this and it detected many, many errors in my .pst file, so I let it perform its repair.

Once the .pst file was repaired, I was able to sync successfully!

I hope this helps someone else.

posted by cre @ 1:45 PM